The production of the coffee products takes place after the order (freshly roasted coffee) and the order is prepared within 10 working days.
– The espresso products are sent in packages of 9 items.
– The greek-coffee products are sent in packages of 12 / 24 items.
All products are shipped from Greece with Speedex.
* Important note: The delivery time may take longer during holidays.
Information on customs:
European citizens do not have to pay any customs since all of our products are shipped from Greece which is a member of the European Union.
Customs duty is charged to non-EU countries when the package reaches the destination country. If your package is delivered to a non-EU country, you will be required to pay customs and/or duties fees in order to collect your package. – Our e-shop doesn’t send orders to non-EU countries at the moment. (For shipping to countries outside the European Union, please contact us to inform you about the relevant product price list.)
Orders from Greece: 13% Tax added
Note that custom policies and import duties are different for each country. It is advisable to contact your country’s customs office before you proceed with purchasing from our store in order to be informed of all the amounts charged for purchasing the item of your choice.
Items can be returned not later than 15 days from the day you receive the item you purchased.
The item must be returned in its original condition and packaging.
The return fees are paid by the customer.
The customer is responsible for the return package.
Transportation and shipping costs are non-refundable.
Once we receive the return package, we will inspect it and inform you if you are eligible for a refund.
The refund will always be made in the same way as the order payment.